FAQs

General Information

  1. I still have more questions; how can I contact you?

For further inquiries, please email us at info@ummamarkets.com. or use the contact us page.

Returns & Refunds

  1. What’s your return policy?

A return must be placed within 30 days of the date you received your order. The purchase must be unused and in its original condition with the original packaging. Items returned soiled will be denied and returned to the customer at their own expense. Please understand that we reserve the right to refuse any returns that are received outside of these conditions.

Due to the nature of our fresh grocery, we only offer refunds within 7 days of delivery only if the food item arrives damaged or has quality issue.

  1. How do I return my order?

To process a return, please contact us at info@ummamarkets.com. Please understand that all returns must be pre-approved by emailing us before sending any products back to us.

  1. What do I do if my order arrives damaged?

If your purchase arrives defective or damaged, please contact us immediately at info@ummamarkets.com. with a description and image of the damage, and we will get back to you right away.

  1. I received the wrong goods, what do I do?

We are sorry for any inconvenience this has caused. Please contact our customer service team via info@ummamarkets.com. or our contact us page, so that they can work to get you your correct product as soon as possible.

  1. Can I exchange my product?

If you are unsatisfied with your item and would like to exchange it for another, please contact us at info@ummamarkets.com.

  1. How long does a refund or exchange take to process?

Once we have received your returned package and inspected the products, you will be contacted via the email address provided in your original order. Please be aware that it may take some time before a refund is officially posted on your account.

Shipping

  1. How long will it take me to get my order?

Delivery time will be calculated at checkout by states.

  1. How much does shipping cost?

Shipping varies depending on location and will be calculated at checkout.

  1. Can you ship internationally or process international credit cards?

At this time, we do not offer international shipping and cannot accept credit cards from outside of the United States. We currently only ship anywhere in the United States – that includes Alaska and Hawaii.

  1. Will I have to pay customs?

The Umma Markets is not responsible for any duties, fees, or local taxes that are incurred during the delivery of your order. All local fees incurred during shipping or after, are the sole responsibility of the customer. 

  1. How do I track my package?

All orders include a tracking number. We will email your tracking number after your order is processed and dispatched.

Orders

  1. Can I cancel or change my order?

If you need to make changes/cancel an order you have placed, please email us at info@ummamarkets.com right away.

  1. Does Umma markets charge sales tax?

Products are subject to tax according to the laws of the destination. Sales tax will be calculated at checkout.

  1. Is checkout safe and secure?

Yes, all purchases at checkout are safe and secure.

 

Please don't hesitate to email us at info@ummamarkets.com should you have any further questions about our products. We're always happy to help.