Shipping policy

Processing Time

All orders are processed within 1-2 business days. If we anticipate a longer time, a member of our team will contact you immediately. Shipments may be delayed by a few days if we are experiencing a high volume of orders.

Delivery Time

Orders will be delivered within 1-5 days after dispatch, depending on your location. Please allow a processing time of 1-2 business days.

General Information

  • We will do our best to give you a notice when your item arrives. However, we advise once you have been notified about attempted delivery. Follow up immediately with your local post office to avoid having your product sent back to us.
  • A signature will be required upon delivery of packages only apply upon your request. If you are not home when your parcel is delivered, please contact your local post to make arrangements.
  • Occasionally issues beyond our control, such as poor weather conditions, mail service backlogs, or incomplete/incorrect addresses, may delay shipments beyond their scheduled delivery dates.
  • If you need to make changes/cancel an order you have placed, please email us before the order is processed and shipped out at info@ummamarkets.com.
  • Please note that all fees incurred after or during shipping are the sole responsibility of the customer.
  • AK and HI (need to contact us before placing an order)

Shipment Confirmation & Order Tracking

All orders include a tracking number. We will email you a tracking number after your order is processed & shipped, usually within just a few days. If you do not receive it, please contact us, and we'll be happy to assist.

Shipping (Rates & Delivery Time)

WE ONLY SHIP TO THE UNITED STATES

Method

Estimated delivery time

Shipment Cost

Economic Shipping

*Varies (up to 10 lbs)

$5.99

Standard Shipping

*Varies (over 10 lbs)

$9.99

Please allow 1-2 days for processing your order

 

* Sales Tax Cost        Calculated at    Checkout!!

 

The shipping cost for Alaska and Hawaii is $19.99 for the first 10 lbs. For an extra 10 lbs, an additional $9.99 will be charged. Our chosen courier is USPS. All other 48 states will be charged a start economic shipping cost of $5.99.

*Please note we do offer free shipping on orders over $75.00 USD.

The delivery time varies on all orders and will be calculated at checkout by states. Please be aware that the delivery time stated at checkout does not include Saturdays, Sundays, or holidays.

Delivery Time

  • West Region(AZ / CA / ID / NV / OR / UT / WA). ~ 1-3 business days
  • Central Region (AR / CO / IA / KS / LA / MN / MO / MT / NE /  
    NM / ND / OK / SD / TX / WY). ~ 3-4 business days
  • East Region (AL / CT / DE / FL / GA / IL / IN / KY / ME / MD / 
    MA / MI / MS / NH / NJ / NY / NC / OH / PA / RI / SC / 
    TN / VT / VA / WI / WV). ~ 4- 5 business days

Customs, Duties and Taxes

  • Customers will automatically be charged a California state sales tax amount at checkout depending on their location.
  • Please note that all fees incurred after or during shipping are the sole responsibility of the customer.
  • Customers are solely responsible for any fees and/or charges incurred in the event a shipment is refused or otherwise returned to us.

*We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package. All fees incurred after or during shipping are the sole responsibility of the customer.

Please don't hesitate to email us at info@ummamarkets.com should you have any further questions about your delivery and shipment or your order.